Preparing
your item for exchange
(1)For engraved items, please remove the engraved plaque before
shipping. The new chest will be ready for the plaque to be
reinstalled when received.
(2) Be sure to include the return authorization form within the
returned box including the item name or number you would like to
receive as an exchange.
Packing and Shipping your item
(1) Returns will not be accepted unless in the original carton,
double boxed as received. Jewelryboxshop.com reserves the
right to refuse returns if not double boxed as originally
shipped. (Note) If you do not
have the original packing material we highly recommend taking
this to a UPS shipping store to have the return double boxed and
securely packed for your protection.
We do not issue refunds or exchanges nor file claims for items
being returned in the event of damage due to return shipping.
(2) The
shipping cost for return of the original purchase is to be paid
by the customer.
Please ship your exchange insured UPS Ground
Service to:
Jewelryboxshop.com
12004 Aurora Ave North
Seattle, Washington 98133
866-417-7092
Receiving your exchange
(1) Once the return item is received, a refund or charge for the
difference in your exchanged item will be applied to the credit
card used for your original purchase.
(2) Shipping fees, engraving and gift wrapping charges applied
to your original order are non refundable.
For
Return with no exchange:
Email to: Return with
no exchange:
Include the order number in the subject line of the email
message (see example below)
Example: Order 1234 Return.
We will respond by sending you a return authorization form and
RMA #. Please fill out this form and enclose it with your
return. All returns sent back without an RMA will be refused and
are no longer eligible for return.
Preparing your item for return
(1) Orders sent back for return without an RMA will be refused
and are no longer eligible for return.
(2)
Inspect your item for any damage or defect. If an item is
returned to Jewelryboxshop.com in "less than new"
condition, the item will no longer eligible for return and
returned to customer.
(3)
Prepare to ship the item within 30 days of receipt to remain
within our return policy requirements.
Packing and shipping your item
(1) Returns will not be accepted unless in the original carton,
double boxed as received.
Jewelryboxshop.com reserves the right to refuse returns if not
double boxed as originally shipped.
(Note) If you do not have the
original packing material we highly recommend taking this to a
UPS shipping store to have the return double boxed and securely
packed for your protection.
We do not issue refunds or exchanges nor file claims for items
being returned in the event of damage due to return shipping.
(2) You are responsible for the shipping costs to return the
item to Jewelryboxshop.com Please protect yourself by requesting
shipping insurance in the amount of the purchase price of
your item.
(3) Retain the tracking number provided by your selected
shipment carrier (we suggest UPS). This will ensure receipt of
the item and when to expect your refund.
Receiving your credit
(1) Your item will be refused and no credit issued if no RMA# is
provided with your return. Please allow 10 business days to
process your return and credit your account.
(2) Shipping, engraving and gift wrapping charges are
non-refundable. All orders returned to Jewelryboxshop.com with
no request for exchange are subject to a 10% restocking fee.
(3) All refunds will be issued directly to the credit card used
for the original purchase.
Please ship your return insured UPS Ground Service to:
Jewelryboxshop.com
12004 Aurora Ave North
Seattle, Washington 98133
866-417-7092
updated
11-18-2009
