Please follow these instructions carefully to insure proper notification of all returns and exchanges. 

For Exchange only: 
Email to: exchange@jewelryboxshop.com  
Include the order number in the subject line of email message as example. 
Example: Order 1234 Exchange only.

(1)For engraved items, please remove the engraved plaque before shipping. The new chest will be ready for the plaque to be reinstalled when received.

(2) Be sure to include the order number and billing contact information within the returned box. 

(3) The item name or item number you would like to exchange for. 

(4) Return shipping to be paid by purchaser. Please return insured UPS Ground Service.  For your protection, make note of the tracking information of your return shipment. 

(5) Returns will not be accepted unless in original carton. Double boxed as received. Shipping fees, engraving and gift wrapping charges are non refundable.
Jewelryboxshop.com reserves the right to refuse returns if not double boxed as originally shipped. Once the return item is received, a refund or charge for the difference in exchange will be applied. 
Exchanges will be shipped UPS standard ground service at no additional charge within 3 to 5 business days.

(Note) If you do not have the original packing material we highly recommend taking this to a UPS shipping store to have the return double boxed and securely packed for your protection. 
We do not issue refunds or exchanges nor file claims for items being returned in the event of damage due to return shipping.

(6) Please ship your exchange insured UPS Ground Service to:
Jewelryboxshop.com
12004 Aurora Ave North
Seattle, Washington 98133
866-417-7092

For Return with no exchange:
Email to: returns@jewelryboxshop.com   to obtain an RMA. All orders sent back for return without an RMA will be refused and are no longer eligible for return.
Include the order number in the subject line of email message as example.
Example: Order 1234 Return only.

(1) Include the order number or the name of the billing contact for credit.

(2) Return shipping to be paid by purchaser. Please return insured  UPS Ground Service. 

(3) Make note of the tracking information of your item returned.

(4) Restocking fee of 5% of purchase price on all returns for non exchange.

(5) Important: Returns will not be accepted unless in original carton. Double boxed as received. Orders sent back for return without an RMA will be refused and are no longer eligible for return. Shipping fees, engraving and gift wrapping charges are non refundable.
 
(Note) If you do not have the original packing material we highly recommend taking this to a UPS shipping store to have the return double boxed and  securely packed for your protection. We do not issue refunds nor file claims for items being returned in the event of damage due to return shipping.  

Jewelryboxshop.com reserves the right to refuse returns if not double boxed as originally shipped at purchase. 

Refund less any fees as noted above will be applied within 3 to 5 business days after the returned item is received and inspected.

Please ship your return insured UPS Ground Service to:
Jewelryboxshop.com
12004 Aurora Ave North
Seattle, Washington 98133
866-417-7092