We are dedicated to make your shopping experience to be one of satisfaction with high standards of customer service.
Jewelry Box Shop.com ships most all orders within 24 hours of receipt of order, in the unlikely event of out of stock inventory we will notify you by e-mail or by phone.
Shipping methods and fees.
Jewelry Box Shop shipping fees are based on the destination zip code to insure our customers with the lowest possible shipping fees. Listed below are the shipping methods provided.
UPS Ground Service
UPS 2nd Day Air
UPS 3rd Day Air
UPS Next Day Air
UPS Next Day Air Saver
Purchases are insured upon shipment for your protection. For items being replaced because of defect or damage in shipping Jewelryboxshop.com will pay return shipping cost. Retain all original packaging material for insurance coverage. Return shipping will be paid by Jewelry Box Shop.com and new product will be sent upon receipt of damaged product to Jewelry Box Shop.com.
We issue a call tag for UPS to pick up your damaged item from the address provided at time of purchase. A replacement will be sent upon confirmation of UPS pick up. In order for UPS to pick up, you must be at the location. UPS will make three attempts per call tag. UPS will furnish the label for the return at the time of pick up.
Please notify us immediately if your order was damaged in shipment within 24 hours of receipt to protect from claim being denied by UPS or carrier of parcel. Toll free 1-866-417-7092
Items shipped internationally may be subject to duties or customs fees. These charges are to be paid by purchaser at the time of receipt of merchandise. Any item shipped internationally and damaged, purchaser agrees to pay duties and customs fees both for in transit to purchaser and return of goods. These charges are non refundable under any circumstance whatsoever.
Thank you again for shopping with Jewelry Box Shop.com